Terms and Cancellation Policy

These Terms and Conditions of Sale (“Conditions”) govern the purchase of a ticket for admission to Thermëa spa village. These Conditions constitute an agreement between you and Thermea Spa Village Whitby Inc. (“Thermëa spa village”). By purchasing a ticket for admission to Thermëa spa village through its website or by telephone, you are agreeing to these Conditions.

Thermëa spa village invoices in Canadian currency. All prices listed, unless otherwise stated, are shown in Canadian dollars (CAD) before taxes. Rates are subject to change without notice.

Thermëa spa village reserves the right at any time to modify or discontinue any service (or any portion or content of any service) without notice and at any time. We will not be liable to you or any third party for any change in price, suspension or discontinuation of service.

A valid credit card must be used to guarantee your reservation at Thermëa spa village. Thermëa spa village reserves the right to cancel any reservation made with an invalid credit card.

On the day of a booking, Thermëa spa village requires you to present a valid credit card for the purposes of placing a $150 pre-authorization charge on it per guest. Upon arrival at Thermëa spa village, you will be issued a unique RFID bracelet to be used by you to make purchases during your visit to Thermëa spa village. At the conclusion of your visit, the $150 pre-authorization will be adjusted automatically to take into account the purchases made on your RFID bracelet during your visit and you will be charged for the actual amount spent. If your $150 pre-authorization is reached during your visit, another pre-authorization for the same amount will be processed automatically on the same credit card.

Cancellations must be requested by email at info.whitby@thermea.com.

Please keep in mind that: Reservations remain fully refundable to the original method of payment if cancelled at least 48h before the reservation time.

Cancellations made between 24h and 48h prior will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the email address used for booking. The credit may then be applied to a future reservation. It is also possible to postpone a reservation to another date up to 24h before the original arrival time. Should you need to postpone or modify a reservation with less than a 24h notice, it may be requested by phone (9 a.m. to 5 p.m. EDT) or via chat (9 a.m. to 7 p.m. EDT) and will incur a rebooking fee.

Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided.

Thermëa spa village will not be responsible for any delay or failure to perform its obligations under these Conditions or otherwise, which arise out of or is due to unforeseeable events independent of the intention of the parties such as but not limited to force majeur (“Force Majeur Events”), including, by way of example and not of limitation, all events of war, terrorist actions, interventions and prohibitions of official authorities, delays, inclement weather, lack of energy, financial crisis, labour conflicts, epidemics and pandemics.

All guests of Thermëa spa village are required to sign a liability waiver releasing Thermëa spa village for any loss, damage, accident, illness and other items as specified therein upon arrival at Thermëa spa village. Any guest who declines to sign the liability waiver will be denied entry without refund or compensation.

Thermëa spa village is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all guests of Thermëa spa village of its firm commitment to this effect. No personal information is collected or disclosed unless the prior consent of the user has been obtained voluntarily by writing directly to an email address mentioned on our website, participating in a promotion, registering for a service, creating a profile, or in any other similar way.

In order to safely provide guests with the requested services, Thermëa spa village reserves the right to ask its guests to provide personal information or supporting documents if and when necessary.

Illegal resale of any ticket of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Admission tickets are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.

Without prior written authorization from Thermëa spa village, admission tickets cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).

Photographs, films or social media of any kind content taken at Thermëa spa village cannot be used for any commercial purposes without prior official written consent from Thermëa spa village. Thermëa spa village reserves the right to seek compensation for any use which is contrary to these Conditions.

You must be at least 19 years of age to access Thermëa spa village. All guests of Thermëa spa village must present a valid piece of government issued identification for admission.

All guests are required to sign a liability waiver releasing Thermëa spa village upon arrival at Thermëa spa village. Any guest who declines to sign the liability waiver will be denied entry without refund or compensation.

The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, high-risk pregnancy or diabetes.

Guests of Thermëa spa village are strictly prohibited from bringing in, or consuming, outside food, alcohol, or illegal substances. To ensure the safety and wellbeing of Thermëa spa village guests, the consumption of any forms of tobacco or cannabis are prohibited at Thermëa spa village.

Thermëa spa village reserves the right to inspect the bags and/or lockers of its visitors.

Thermëa spa village reserves the right to refuse access or expel any guest whom it considers is acting against its code of ethics, values, or behavioural etiquette. Interactions at Thermëa spa village, including Thermëa spa village social media platforms/sites, must be carried out in a respectful, harmonious, and courteous manner. . Insulting, threatening, or harassing another guest or employee is prohibited. Thermëa spa village maintains a zero tolerance policy with respect to , defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act.

Thermëa spa village reserves the right to modify these Conditions and its cancellation policy at any time. The last revision of these Conditions is displayed at the bottom of this page.

Updated 2022-09-30

You expressly request that these conditions and any other document or communication related thereto be drafted in English only. Please note they are also available in French.

These Terms and Conditions of Sale for Gift Certificates (“Conditions”) govern the purchase of gift certificates through the Thermëa spa village website or by telephone. These Conditions constitute an agreement between you and Thermea Spa Village Whitby Inc. (“Thermëa spa village”). By purchasing a gift certificate from Thermëa spa village through the Thermëa spa village website or by telephone, you are agreeing to these Conditions.

Thermëa spa village invoices in Canadian currency. All prices listed, unless otherwise stated, are shown in Canadian dollars (CAD) before taxes. Gift certificates purchased are final sales and non-refundable. A gift certificate may not be purchased with a previously purchased gift certificate.

Rates are subject to change without notice. In the event of a price increase, the difference must be supplemented for the desired service.

The monetary value of a gift certificate is always valid and does not expire. Its value can be applied to any type of reservation until the balance of the initial gift certificate has been fully used.

A gift certificate purchase does not guarantee a reservation. It acts as a payment method towards a reservation. Reservations are required and the conditions of sale associated to these must be respected. For security reasons and to prevent fraud, gift certificates may only be used 48 hours after the date of purchase.

Gift certificates are shipped as soon as possible once the order has been processed. The processing and delivery times vary depending on the delivery address. Thermëa spa village parcels are shipped via Canada Post.

Thermëa spa village reserves the right to modify the shipping costs of its gift certificates at any time and without notice. All shipping fees are in Canadian dollars. The sales tax is calculated based on the province of the spa. Thermëa spa village cannot guarantee delivery of gift certificates to addresses outside of Canada.

Illegal resale of any gift certificate of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation.

Without prior written authorization from Thermëa spa village, gift certificates cannot be used for advertising and/or promotional purposes (including contests and lotteries). Promotional use without permission can result in the cancellation of the purchase without refund or compensation.

Thermëa spa village has a strict privacy policy, which can be accessed via the link in the "Questions?" box on this page or in the footer. No personal information will be disclosed to anyone except during the transactional process of obtaining authorization from the credit card issuer or as required by law.

Thermëa spa village reserves the right to modify these Conditions of use at any time. The last revision of these Conditions is displayed at the bottom of this page.

You expressly request that these conditions and any other document or communication related thereto be drafted in English only. Please note they are also available in French.